Return & Refund Policy

Thank you for shopping with HelloSquare. We aim to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Payment Methods

We support the following payment options:

  • Cash on Delivery (COD)
  • Advance / Pre-payment through bKash, Nagad, Rocket, Bank Transfer, or other MFS services

2. Mandatory Parcel Checking at Delivery

Customers must check the parcel in front of the delivery agent before accepting it.

Please verify the following during parcel checking:

  • The product is not damaged
  • The product is working properly
  • The correct item has been delivered
  • All parts and accessories are included

If the product is damaged or not working during delivery check:

  • We will replace the product with a new one, or
  • Cancel the order on the spot (customer’s choice)

3. If the Customer Does Not Check the Parcel

If the customer accepts the parcel without checking, then:

Only logical mistakes are eligible for return:

  • Wrong item (Example: Ordered Tulip Mirror Lamp but received Moon Lamp)

Not eligible for return/refund:

  • Damage reported after the delivery man has left
  • “Not working” issues reported later
  • Missing parts reported later

Once the delivery agent leaves, any damage or defect reported afterwards is not returnable or replaceable.

4. Change of Mind or Order Cancellation

Before courier handover:

Customers may cancel their order for any reason if the product has not yet been handed over to the courier company.

After courier handover:

If the item is already dispatched:

  • “Don’t want it anymore”
  • “Don’t like it”
  • “Changed my mind”

These reasons are not accepted for cancellation or return.
The customer must receive the parcel under COD rules.

5. No Return If Product Matches Description

If the delivered product matches the:

  • Photos
  • Description
  • Specifications
  • Color/variant selected by the customer

Then it is not returnable, even if the customer dislikes it after receiving it.
This helps prevent misuse of COD services.

6. Final Terms

By placing an order on our website, you agree to:

  • Check the product at delivery
  • Accept return eligibility as described above
  • Avoid misuse of COD or courier handling

HelloSquare reserves the right to refuse returns if this policy is violated.

For support, please contact:

Email: admin@hellosquare.xyz
Phone: 01736300435
Facebook Page: HelloSquare

Shopping Cart